About me
As a Client Manager I have to be everyone's everything. The glue for every project. And I love it. I’m passionate and motivated; entrusted by my colleagues and clients to deliver exceptional service and results.
I believe in leading by example. I always look for ways to demonstrate the businesses core values, uphold my responsibilities, encourage team work and look for learning opportunities.
My background is graphic design which is equivalent to being ‘on the tools’ in my industry, so transitioning from a graphic design role into client service was definitely a challenge. Adapting my skillset and hitting the ground running to meet my large client-base’s needs; while it was a challenge, it has formed the strong foundation I have today, one I will always be grateful for. It’s enabled me to be empathetic with the stresses and challenges the graphic designers face whilst working on the projects I manage. It’s also meant that when speaking with my customer base, I can explain with confidence to CEO’s, directors and partners how the creative process is working towards driving their business outcomes.
Reflecting on memorable achievements, it wasn’t successful project delivery that came to mind, rather a mentorship opportunity. Investing in others has been the thing that gives me the greatest satisfaction and what I define as success. Through a number of networks, Ive met a number of young marketing students. Ive had the privilege to offer internships which have been able to lead them to permanent jobs in the industry which gives a real sense of achievement in helping others.
Talent you might be interested in
Positions
Digital Marketing Associate Manager
Company NamePretty Pins
Dates EmployedAug 2015 – Present Employment Duration2 yrs 4 mos
LocationCanberra, Australia
Co-Founder of Pretty Pins.
Pretty Pins is a subscription service for stockings. When you subscribe to Pretty Pins, you can receive up to four pairs of high quality, stylish stockings in the mail every month, saving you time and money. Our great value service means you don’t have to worry about shopping and staying stocked up—we’ll do it for you!
All of our stockings are designed for work or play, so you can feel confident to rock your best outfit, looking chic, fierce and fabulous in a pair of Pretty Pins. Our stockings are made with a stretchy, antibacterial material fabric that has a lovely silken feel and all pairs come with a reinforced toe.
We are flexible—so if you want to change up your style, you can make amendments to your regular monthly order. If you’re going away, you can place your subscription on hold for the month. We don’t want you to feel like you’re locked in so you do have the option to cancel at any time*!
Senior Client Manager
- The day-to-day management of clients’ marketing and advertising campaigns
- Pro-active leadership that encouraged the team to perform to the best of their ability
- Regular communication and liaison with clients at a senior level
- The organisation of client feedback
- Pitching fresh and innovative ideas to clients
- Completing projects to a specific schedule and within an agreed budget
- Using my knowledge and skills to push clients, the team and the agency in the most productive direction
My role required me to have a wide range of abilities. These included:
- Significant experience in professional client relationship management
- A solid background in advertising, design and marketing
- The ability to plan and strategise at a senior level
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques – including digital platforms
- The willingness to note relevant trends and develop ideas
- The ability to work as an authoritative figure in a busy team
- An office-based role that required me to spend time in meetings and briefings, as well as staying in close contact with clients. It could be demanding, but having real motivation helped me to thrive.